An answering service job is a great opportunity to build a career. For students, stay-at-home moms or dads, retirees, or those looking for a second job that won’t interfere with their primary job, it’s an easy way to get some extra income.
But first, it’s important to distinguish between an answering service and a call center. Unlike at a call center where you would call others to sell them something, at an answering service, customers call you because they need help. It would be your job to help the customer, or connect them to somebody who can.
If you’re interested in a job, or want to try building a career, at an answering service, here are some things to look for in order to find the best job:
- Wages and Scheduling: The best answering service companies will offer a competitive wage and flexible scheduling. Many businesses that hire answering services do so because they want to offer their customers 24/7 support. This means that you should be able to find an answering service that can give you late or early hours if that’s what you need.
- Training: Check out different services’ training programs. If you’re interested in building a career as a phone operator, the better the program, the better you will be positioned to succeed.
- Benefits: A really good answering service may offer medical, dental and vision insurance, a 401k plan, and a retirement plan. Some will even help with tuition or have other programs you may find useful.
- General perks: Because of the nature of the job, you can dress comfortably and casually. Also, look for a place where the employees describe the work environment as friendly, supporting, relaxed, etc. You’ll know you’ve found a good answering service to work for if the employees are happy. Another thing to inquire about is bonuses. Some services may throw some extra cash your way if they, for example, hire a friend of yours.
Depending on your interests and background, you can search for phone operating jobs in different fields. You could work for a medical, dental or legal office, or for a property management company. All of these can offer shifts after hours, especially those for health related businesses. If you work for a property management company, you may be dispatching calls to on-call employees who need to see to a tenant’s plumbing problem.
Since the field of customer support is growing, there are many opportunities for phone answering jobs. Whether you’re looking for a part-time position or interested in starting a career, a well-reputed answering service can help you meet your needs and goals.
Paul is a freelance writer interested in the growing field of customer service and its career opportunities that companies like Answer2, an inbound call center service can offer. For more information visit Answer2.com.